itsolutionsdirect.com

 

Neil McLoughlin

Manchester

Tel: 07796 268 502

Age: 30 years old

Email: neil@itsolutionsdirect.com

Full Clean Driving License and a car owner

 PROFILE 

Self-motivated and energetic IT Professional who is seeking his next career move. I am looking for a permanent role where I can establish myself in a company and gain real career prospects. I have been contracting for 8 years and feel that I need to settle down to a secure job where I feel settled and enjoying the career.  I have excellent client facing skills as well as technical skills. I have always worked to the ITIL processes. I also have a passion for technology and I am a very down to earth person.  Every position I have come across I have always excelled and have received praise from team leaders and management.

 PROFESSIONAL QUALIFICATIONS

               

Microsoft Certified Technology Specialist Windows Server 2008 Active Directory: Configuration

Microsoft Certified Technology Specialist Windows Server 2008 Network Infrastructure: Configuration

Microsoft Certified Technology Specialist Windows Server 2008 Application Platform: Configuration

Microsoft Certified Systems Engineer (Windows Server 2003)

Microsoft Certified Systems Engineer + Security (Windows Server 2003)

Microsoft Certified Systems Administrator (Windows Server 2003)          

Microsoft Certified Systems Engineer (Windows Server 2000)    

Microsoft Certified Professional (Windows Server NT4)

 SKILLS 

Personal: Excellent communicative skills. Enthusiastic and driven personality.  Over 6 years of Design, Implementation, support & documentation skills. Experience of working with management up to Director Level.  I also have an excellent knowledge of ITIL Processes

 

Technical: Active Directory, DNS, DHCP, TCP/IP, Exchange 2000/2003/2007, Windows Server 2000/2003, 2008, Group Policy, ISA Server 2000/2004/2006, IIS 4/5/6, SQL Server, Vista, Windows XP, Windows NT4, Microsoft Office 2000/2003/2007, ITIL, Radia, VMWARE (Workstation & GSX & ESX Server v3), MS Virtual Server 2005,  Server Builds, Server & Domain migrations, Ghost, User Account Administration, Firewalls, Clustering, McAfee anti-virus, McAfee E-Policy Orchestra

 WORK EXPERIENCE 24^th April 2007 – 24^th April 2008 (Contract) (4-Renewals)3^rd Line Support Engineer, Siemens Business Services, Didsbury, Manchester 

·         Working for Siemens Business Services, a Microsoft Gold Partner providing 3^rd line support and solutions to National Savings & Investments, Barclays, VOSA, London Buses & Siemens UK

·         Providing support of server and client systems including Windows NT4 Workstation & Server, Windows 2000 Server, Windows 2003 Server, Windows NT4/2000/XP Workstation, Exchange 5.5/2003, VMWARE ESX Server v3,  Active Directory, Terminal Services,  Citrix Presentation Server v3, DNS, DHCP, Group Policy, Clustering, Printing & DFS, Trend Server Protect, Trend Messaging Security, Trend Oficescan v7.3

·         Monitoring the backups running Symantec Backup Exec, EMC Legato Networker & CA Arc serve Backup to make sure that servers are backed up effectively and reacting to problems as they arise

·         Responsible for decisions whether changes can be approved or denied and also responsible for implementing changes that are required to the server systems

·         Providing teleconferences in response to P1 incidents and becoming the technical point of contact and responsible for resolving issues promptly and effectively

·         Responding to infrastructure changes requests, approving or denying and also implementing if approved

  10th January 2006 – 31st March 2007 (Contract) (5-Renewals)Microsoft Infrastructure Consultant/Problem Manager, Cap Gemini, Telford, Shropshire 

·         Working on the HMRC STRIDE Project which is the upgrade of the legacy 10 x NT4 domain into a Single 2003 Active Directory and the upgrade of c110, 000 workstations from NT4 to Win XP and Exchange 5.5 – 2003. & 1000 File and Print Servers to 2003. Currently the biggest project in the UK

·         Received a “STAR OF STRIDE” Award in January 2007. This was due to dedication and hard work for the past 12 months during the project. Comments made by Senior HMRC representatives were

For outstanding customer service; as nominated by Raina Atkin (HMRC) who commented: “His dedication to chasing down the problem and fixing it has been second to none throughout the whole project. We have always been able to recommend Neil to attend our sites to fix our most difficult issues during the project and he has always delivered.”

·         3rd Line Support of all HMRC bespoke applications as well as Windows XP, Windows 2003, printing, Active Directory Infrastructure, group policy, Remote Access solution, Certificate Services, DHCP, DNS, Exchange 2003

·         Followed the ITIL Process of support and implementation. Tracking product changes through from Release Management, Configuration Management, Testing, Packaging, Implementation etc

·         Working with management (up to director level), technical support staff and technical architects to make sure that problem’s got resolved in timely manner

·         Offered advice to all support tiers on the best way to resolve problems in the most efficient and timely manner

·         Architected technical solutions and managed the implementation due to problems that had arisen as a result of the migration

·         Solely was involved in resolving major technical problems that had been escalated up to HMRC director level and was responsible for quick resolution 

·         Responsible for submitting CP’s and tracking the progress to make sure that changes requested were implemented onto the live network efficiently.

·         Attending migrated sites that required a high level of technical support due to the business impact if the sites lost access to IT Services

·         Working on escalations from the tier 1 & tier 2 helpdesks and the NT Server Support team to resolve problems that they were unable to

·         Attended daily migration meetings tracking progress and offering advice to any major impacting

problems that were apparent as a result of migration

·         Produced documentation on known problems and resolution paths and submitted them to a knowledge base for use by the support tiers

·         Architected group policy solutions and submitted to the security team for approval into the live network to resolve problems that had arisen as part of the migration

 14th December 2002 – 9th January 2006 (Contract)Infrastructure Engineer/Technical Lead, EDS, Blackpool, Lancashire ·         Received an award 2 years on the run for outstanding achievements. Received an award from Microsoft due my contribution to the Windows 2003 SP1 Technology Adoption Program

·         Working in the DWP Test environments preparing the environments for testing, setting up servers, preparing applications for testing, building complete Live-Like Environments          

·         Liaising with Release Management to make sure that products have been tested and signed off in time

·         Working with the testers and technical architects  to resolve problems that arose during the testing phase

·         Working with 3^rd Party Suppliers to implement and test products. I.e. I worked very closely with Accenture to make sure that the Enirs application was installed and set up and working accordingly

·         Technical point of contact for 15 engineers for certificate services and MS Exchange 2003 & Active Directory

·         Implemented full certificate services solution including design, implementation and support of a 3 tier solution implementing smart cards, web server certificates and computer certificates.

·         Followed Implementation documents for installation and configuration of environments and made changes if required and submitted back to Release Management to get the Implementation documents changed

·         Responsible for 3rd Line  support and implementation of the test environment containing about 900 Windows 2000 & 2003 servers (Dell Poweredge 1650 & 1750) & Compaq Hardware (Compaq ML570, DL360)

·         Responsible for design and maintenance of the 7 Active Directory domains and forests and implementing products due to customer requirements

·         Responsible for providing onsite & remote support to domains based onsite, Sheffield, Newcastle & Glasgow

·         Responsible for installation, support and configuration Back office applications onto servers (MS SQL 2000, Exchange 2000/2003, ISA Server 2000/2004, Weblogic, IBM DB2, SQL Clusters etc)

·         Responsible for making sure that servers are patched correctly relating to the latest hot fixes.

·         Supporting & Configuration of Active Directory, DNS, Certificate Services, ISA, Clustered Servers, IIS, Oracle, SQL, Exchange.

·         Troubleshooting day to day problems on the servers i.e. group policy’s, setting up DNS Aliases, scopes & sites etc. Setting up and troubleshooting print queues.

·         Working on technical projects within the team as a technical lead, providing advice as and when as needed on the projects and training members of the team

·         Designed & Implemented a Windows 2003 terminal server solution for external customers to access the internal network using Smartcards for authentication

 March 2001 – 1st November 2002 (Contract) (7-Renewals)           NT 2nd Line Server Support Engineer, Shell Information Technology Services, Wythenshawe, Manchester 

·         Responsible for supporting 2000 servers located in virtually every country in the world.

·         Working on a team of 12 highly skilled NT Server engineers, which was proved to be the best NT Support team in Europe through research done by The Gartner Group.

·         Responsible for fixing daily problems and liaising with local support teams to fix common network problems, WINS, DHCP, TCP/IP, Backups etc

·         Working with the global antivirus team upgrading McAfee to 4.5 from v4.0.3 on 2000 Servers worldwide. Involved in the planning and rollouts of the virus installations on the servers. Applications used were e-policy orchestra.

·         Performing backup and restores for user data using Veritas Backup Exec & Arcserve on single tapes drives & on a SAN.

·         Performing capacity management, liaising with customer service managers and creating reports of customer data to determine what to clear out

·         Responsible for software upgrades and installs i.e. Service Packs, server rebuilds

·         Worked on the on-call rota responding to page outs from 6pm-6am in the week & all weekend calls       

 October 2000 – March 2001 (Contract)   NT Systems AdministratorShell Information Technology Services, Manchester 

·         Responsible for supporting 40 servers remotely using Pc Anywhere located throughout Europe in a multi-domain environment

·         Checking services and event logs daily and fixing problems as they arise

·         Reporting & Extracting data acquired from HP Open view DTA on the servers using Microsoft Access

 January 1999 – October 2000 (Contract) I.T. Desktop Support Engineer Philips Semiconductors Ltd, Hazel Grove, Stockport 

·         Responsible for upgrading over 600 PC’s & 1200 Users from Windows 3.11 to Windows NT Workstation 4.0. 

·         Responsible for supporting over 1200 users locally and 30 users remotely in a commercial environment using MS NT Workstation 4.0, Lotus Notes, MS Office 97 & Systems Management Server v2.0

·         Creating user accounts and set up e-mail accounts.

·         Built machines to customers’ needs (Dell Optiplex PC’s & Dell Latitude CPx Laptops)

·         Set-up RAS so that managers could dial-in from home and abroad using they’re GSM mobile phones

·         General day to day Desktop Support Duties

·         Answered & Fixed calls to the helpdesk (average about 40 per day)

·         Checking & changing the back-up tapes on the servers using Arc serve

·         Performed hardware upgraded i.e. memory, hard drives etc

 

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